SHIPPING & RETURNS
Hello friends of Ofilias 💛
We are an independent fashion brand, and every order means a lot to us. We carefully prepare each piece and do our best to make sure it reaches you safely and as quickly as possible.
Here you will find everything you need to know about shipping, returns, exchanges, and refunds. If you have any questions, we are always happy to help.
1. Shipping in Greece and Abroad
We ship our orders with Geniki Taxydromiki within Greece and DHL / UPS for international deliveries.
Orders are usually dispatched on the same working day, provided they are placed within our processing hours, and no unexpected delays occur. During busy periods, processing may take an additional 24–48 hours.
We currently ship to all EU countries, the United States, and most international destinations. Available destinations and shipping options are confirmed at checkout.
2. Shipping Costs & Delivery Times
Greece
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Free shipping: On orders over €100.
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Attica: Estimated delivery in 1–2 working days. Shipping costs €6 for parcels up to 2 kg, with an additional €1 per extra kilogram.
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Rest of Greece: Estimated delivery in 2–3 working days. Shipping costs €9 for parcels up to 2 kg.
International Shipping
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Free shipping: On orders over €250.
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Standard shipping: €35 for parcels up to 2 kg.
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Estimated delivery: Usually 3–7 working days, depending on the destination.
Delivery times are estimates and may vary depending on the courier, destination, customs procedures and other circumstances beyond our control.
For international orders shipped outside the EU, customs duties, import taxes or other local charges may apply. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout or required by law.
Any applicable shipping charges will be displayed before you complete your order.
3. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to follow your shipment.
If an item is unavailable or your order is affected by a delay or cancellation, we will contact you with the relevant information.
If you have any questions about your delivery, please contact us at customercare@ofilias.com or call +30 215 5051280.
4. Returns
Sometimes a piece may not be quite right, and we understand that. If you change your mind about an online purchase, you generally have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving a reason, subject to applicable legal exceptions.
This right applies to eligible full-price and sale products alike.
How to Request a Return
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Contact us at customercare@ofilias.com or call +30 215 5051280 to let us know that you wish to return your order.
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Please include your order number and the item or items you wish to return.
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We will provide the relevant return instructions and address.
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Send the items back without undue delay and no later than 14 calendar days after informing us of your decision to withdraw.
You may use our contact email to notify us of your decision. A clear statement that you wish to withdraw from your purchase is sufficient; you do not need to provide a reason.
Returning Your Items
We kindly ask you to take good care of the pieces you return.
Items should be returned in their original condition, with their labels and tags attached and their original packaging where reasonably possible. You may try on clothing as you would in a physical store, but handling beyond what is necessary to establish the item’s nature, characteristics and fit may result in a reduction in value where permitted by law.
Please include your order number with your return so we can identify it easily.
Return Shipping Costs
For returns due to a change of mind, the direct cost of return shipping is the customer’s responsibility, provided this has been communicated before the purchase.
If an item is defective, damaged or incorrect, the applicable statutory rights apply and the customer will not be charged costs that the law requires us to cover.
5. Sale Items
We love a good find as much as you do.
Products purchased during our sale periods are covered by the same statutory right of withdrawal as other eligible online purchases. A discounted price does not, by itself, exclude your right to request a refund.
Any additional exchange service or promotional return benefit we offer will be subject to its stated conditions and will not limit your statutory rights.
6. Exchanges
Would you prefer a different size or another piece? We will do our best to help, subject to availability.
Please contact us at customercare@ofilias.com with your order number and the item you would like to exchange.
Exchanges are subject to stock availability and our confirmation. For exchanges requested because you have changed your mind, the customer is responsible for the applicable return and reshipping costs, provided these costs have been communicated in advance.
If an exchange is not possible, you may still exercise any applicable statutory rights.
7. Refunds
Once you have informed us that you wish to withdraw from your purchase, we will reimburse you without undue delay and no later than 14 calendar days after receiving your notification.
We may withhold the refund until we have received the returned goods or you have provided evidence that you have sent them back, whichever occurs first, as permitted by law.
Your refund will include the standard delivery costs paid for the original order where required by law. If you selected a more expensive delivery option, we are not required to reimburse the additional cost of that upgrade where the law permits this.
Refunds will be made using the same payment method used for the original transaction, unless you expressly agree otherwise and no additional cost is incurred.
No refund fee will be charged where prohibited by applicable law.
8. Incorrect, Damaged or Defective Items
We take great care when preparing your order, but if something goes wrong, please let us know.
If you receive an incorrect, damaged or defective item, contact customercare@ofilias.com and include your order number and a description of the issue. Photographs can also help us understand what happened.
We will review your request and guide you through the next steps. Where applicable, we will cover the necessary costs and provide the remedy required by law, which may include repair, replacement, a price reduction or a refund, depending on the circumstances.
Your statutory rights concerning defective or non-conforming products remain unaffected.
9. Our Contact Details
If you need help with an order, return or exchange, we are here for you.
The Ofilias Team
Email: customercare@ofilias.com
Telephone: +30 215 5051280
Thank you for supporting our independent brand. Every order is appreciated, and we want you to feel good about the pieces you choose.
With love,
The Ofilias Team